Initial setup
- Invite Bozos Unanswered to your server and open the dashboard with
/setup. - Choose a monitored support channel and an alert destination. Configure an Alert Role.
- Set first alert time (minimum 2 minutes) and repeat reminder time (minimum 10 minutes).
- Check dashboard permission warnings, then save and post a test support message.
No case or alert?
Check that the correct channel is being monitored, the bot can read channel messages and history, and the alert destination allows it to post alerts. A Free server gets 1 monitored channel, 1 Alert Role and 100 newly created cases per UTC month; messages added to an existing case do not create new usage.
How staff resolve a case
View the waiting list with /queue. Staff can claim, ignore, or mark a specific message as answered using its message context action. Replying to one case does not close every question in the same channel. Claimed but unresolved cases can return to waiting after 60 minutes.
Premium and saved settings
Premium adds more channels and alert roles, unlimited cases, per-channel timing, two-stage escalation and business-hours handling. Downgrading preserves configured extra options but applies Free limits; removing and reinstalling the bot doesn't reset that month's usage.